Privacy policy
We are a family owned and operated company with hundreds of thousands of satisfied customers. We respect and safeguard the privacy of our customers via e-commerce best practices.

When you use, you provide us with certain personal information. We collect and use this information to develop and improve how we offer and deliver our services, to communicate with you about those services, to identify you when you log in through your account, to provide effective customer support, and for other purposes described in this Privacy Policy.

Sunwaydogtreats is not directed to persons under the age of 13, and we do not knowingly or intentionally collect personal information from anyone under 13 years of age.

Information We Collect
Sunway collects personal information that you provide to us, including your name, an e-mail address and password (for registered users), address, and telephone number. All payment card transactions are processed on a secure server. We do not store your payment card information. Sunway may collect other non-personal information such as user traffic and usage patterns on the website, IP addresses, browser, platform, mobile device, and similar information regarding the use of our software and services. When you access Sunway by clicking on a link in an e-mail that we send to you, we collect information from your browser informing us that someone has clicked on a particular link in that e-mail.

Links to Other Online Services

The Sunway website may display links to third party websites or online services, such as Facebook, Twitter, YouTube, and PayPal. If you choose to use links, the third party websites or other online services may also collect and use your personal information according to their own privacy policies. You should always read the privacy policy of a third party’s website or online service to find out more about how personal information is collected and processed


We implement commercially reasonable physical and electronic security measures to protect against the loss, misuse, breach, or alteration of your personal information.


We will keep the personal information that you provide to us for the period necessary to provide our services as described above, and we may delete any of the information that we collect at any time.

We Do Not Sell or License Your Personal Information to Others

Your personal information is for Sunway business use and will not be sold or licensed to third parties. We may provide personal information on a limited basis to our affiliates, contractors, and trusted third parties in order to aggregate, process, or tabulate such information on our behalf and according to our instructions. We may also disclose information in order to comply with a law, regulation, or other governmental request, including complying with subpoenas, court orders, or other requests, as well as to any law enforcement or governmental entity. We may also use or disclose personal information if we believe it is necessary to detect, prevent, or investigate fraud, intrusions into our network, the misuse of information, or to repair or resolve technical issues in the operation of the website. If necessary to investigate potential criminal activity, we may share our server logs with the appropriate investigative authorities who could use that information to trace and identify individuals.

Your Choices

We use “cookies” to collect information about the way users interact with our website, to support our online services, and to enhance the functionality of our site for individual users. Generally, these cookies do not collect information that will identify you personally—but if you are a registered user, we may link the information we collect from cookies to other information that identifies you personally. You may set your browser to decline to reject cookies or to notify you when you do receive a cookie. You may still use the Sunway website if you set your browser to reject cookies, but you will not be able to use all of the features offered on the website.

Online Account
You may update your account at any time by logging in and updating your information including but not limited to your name, email, phone number, address, and password. If you wish your account to be disabled, contact customer service at 7/24 Support

Suway may collect other non-personal information such as user traffic and usage patterns on the website, IP addresses, browser, platform, mobile device, and similar information regarding the use of our software and services.

Marketing Communication
You can choose to subscribe to our mailing list through any screen on the website requesting your email including the Promo club section. To unsubscribe, follow the unsubscribe link at the bottom of the marketing email. If you opt out of email marketing communication, you may still receive emails in regard to your account, order information, and account balances and credits.

SMS (Texting) Privacy Policy
The mobile message service (the “Service”) is operated by ValuePetSupplies. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides account related communication; order updates, account alerts, other non-account or order information, promotions, specials, and other marketing offers from ValuePetSupplies via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to [insert your sending number]. Click the unsubscribe link in any text message to cancel at any time. You’ll receive a one-time opt-out confirmation text message. If you have subscribed to other Sunway mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to in response to the message or email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Phone: +1 437 259 7929

7/24 Support

Address: 1179 finch Ave west #8 Toronto-Ontario